Kenwood dnx 5170 dabs Android auto problem

[Bryan Doherty]

My Kenwood dnx 5170dabs won't connect to Android auto with my Huawei p20 pro .

[Chris from Washington]

Welcome to the forum.
Does your phone, or head unit do anything when it's connected?

Just to make sure, you have Android Auto installed on the phone correct?

[Bryan Doherty]

Yes I have Android auto on my phone, nothing happens when I connect the phone with the usb cable, I have tried a few different makes of phone same result. It is suppose to do apple car play but I don't have access to an iPhone.

[Chris from Washington]

hmm,
Have you seen this?

https://forum.xda-developers.com/huawei ... o-t3772213
sounds like a common issue with that phone and Android Auto.

Seems like people have no luck at all to Android Auto, to people having no issues at all.

Have you updated to the most recent version of Android?

[Bryan Doherty]

I have the latest version of Android,I also tried Samsung s8 and HTC 10.

[Chris from Washington]

hmm, that's strange.
Just to rule it out, did you try a different USB cable?

[Chris from Washington]

Oh and you're following all the instructions for enabling found here?
https://www.manualslib.com/manual/12543 ... =31#manual

[Bryan Doherty]

I've tried several usb cables.

[Bryan Doherty]

That on screen button it says to press is not working its faded.

[Chris from Washington]

That on screen button it says to press is not working its faded.

Sorry I'm out of ideas.
To me it seems like it's not seeing the phone for some reason, or at least not making a connection to the Android Auto App.

are you able to open Android Auto manually on the phone itself?