Cant get in contact with RE audio?

Ryan from Ohio · Post by **Ryan from Ohio** » Sat Mar 25, 2006 4:34 pm

Well look at it this way...

If they dealt with every single person that emails and calls asking questions, they would probably need 3-4 full time techs.

The end result would be higher priced products. That $77 woofer would now be $150!

Jonathan · Post by **Jonathan** » Sat Mar 25, 2006 5:00 pm

Ryan from Ohio wrote:Well look at it this way...
If they dealt with every single person that emails and calls asking questions, they would probably need 3-4 full time techs.
The end result would be higher priced products. That $77 woofer would now be $150!

That's a load of crap. RE isn't the only company that began as a grass roots operation, and shouldn't be given any more leeway than any other company out there. Plenty of manufacturers started out the exact same way that RE did-JL is an example. It isn't a question of if a company can give you a sub for $75, it's if they will If you offer stuff at flea market prices, you better anticipate that kind of customer. Because on the other end of the spectrum, people will pay more for a given product if they understand that they're buying from a company that will stand behind the product in the case that something goes wrong. That is exactly the type of customer RE should aim for, as well as any retailer if they can do it profitably.

Value and quality aren't at odds with one another. Image Dynamics is an example. Small as they are, if I have any question about ID's products, I can email them and get a response that day, or I can swing over to ECA and get a direct answer from ID Tech on that forum, amongst many others. There isn't any excuse for RE not to be capable of the same.

Post by **GlassWolf** » Sat Mar 25, 2006 5:52 pm

we have one or two RE dealers on this forum, if you really need to find one.

Johnathan, it sounds like you're talking as much about RE as you could be about Adire or eD, loking at their similar trck records, and really, I haven't seen near the popularity with ID as I have with RE over the last year or two, and ID has been around considerably longer, for whatever that's worth.
Every forum I'm on seems to be filled with people flooding RE with email about questions and purchases, and anything else you could imaging. If half of those emails are valid, they should be swamped with mail to respond to.

However, like I said, you're welcome to dislike RE, Adire, or any other company you choose. I'm not going to start arguing with everyone who's against RE, because personally I don't care either way. I just think it's realy funny how one comment or opinion can create such a mob mentality across an entire forum.

Jonathan · Post by **Jonathan** » Sat Mar 25, 2006 6:23 pm

I can understand Adire's gap in tech support. Moving to South America is definately a big change. After initially hearing a Brahma, I emailed them a couple of times and it was a good tech support "experience" (short lived one), which was a couple years ago. The main thing that kept me from getting a Brahma was because it was right after them having the bad glue batch, and I was a bit nervous at the idea of my new sub slinging the cone off. Then I went with an ID Max, which in the end was more flexible for future applications. I can't say I've been a bit disappointed.

RE has been in the exact same place the entire time, though. No real shuffling around. I imagine ID still gets an equivalent # of emails, being that they are readily available on internet sites as well as having a much larger dealer network. I have no clue how many people email RE or how many they have dedicated to handling it, but it obviously it isn't enough. Every time I've emailed them has been hit or miss. That was a couple years ago, but it only seems to have gotten worse as they've grown larger. Even JL only has 4 people taking care of tech support in the US, and they are substantially larger than RE. We aren't talking about high paying jobs here. I can't justify that. I'll pay 50 bucks more if it could potentially prevent a hassle later on. That's just me, though, I can't say I'm a huge deal-seeker.

I have no problem with the product, I just wish they'd back it better for their own sake.

BigMack6933 · Post by **BigMack6933** » Sat Mar 25, 2006 8:03 pm

Im done with RE pretty much.... my expierences with them have not gotten better in 3 years sense I got my first SE.... I was just really wanting to try a pair of the Re 12''s sense I dont want to run a high amount of power but I see no option but to get a bigger set of 12''s and running more power.... Also if Boss owns planet audio why isnt Their products good like that. Some guy I know owns a Boss amp, it does push his two CVR 15s good but its DIRTY

Darthness · Post by **Darthness** » Sat Mar 25, 2006 8:36 pm

i don't understand how someone can hate a company and essentially put it on the same level as sony or what ever basically because of customer support and how its hyped up. I've called them once and got through first try, i think the phone issue is a mixed thing, i've heard alot of good and almost equal bad about it. Emails never get returned, i wonder how much is in their inbox? lol. I think that as long as the product comes to you free of defects,and you are capable of installing it yourself... there should be no reason to contact the company again. each to his own i guess. Another thing.. .with RE, if they stopped selling direct (right now), they'd probably go out of business.

But Elevation Audio has great support afaik. I had to call them a few times and got through first try both times. BUt maybe they're just not as busy..

Sat Mar 25, 2006 10:12 pm

I actually had pretty good luck with RE. During the group buy I gave them a call on the very first day. I tried once in the morning, and nobody answered. Tried again, later in the day got a person on the second ring. Ordered the subs, and had them in 5 days!

I was actually really surprised how fast I got them, especially since everyone and their mom was trying to get their order placed, so they would have them by Christmas.

Darthness · Post by **Darthness** » Sat Mar 25, 2006 10:31 pm

i regret not taking part in that group buy. i think i bought an ipod instead (and then returned it a few days later, lol)

Post by **GlassWolf** » Sat Mar 25, 2006 10:39 pm

no idea on PA and Boss. The issue with your friend's amp is setting the gain properly if it's distorting, or setting the amp up properly. power is power and if the amp is configured properly, you shouldn't be able to hear any coloration caused by the amplifier. That being said, PA has a much better reputation for product quality than Boss does. Boss however, does offer a 5 year warranty on their products.

As for RE and EA, hell I tried to ask a few questions about EA's subs and never got any sort of response on this very board when they had their own forum here for support.. and it's not because nobody was here from EA. My thread was just pretty much ignored where others got responses. So again, a lot of it comes down to personal experiences. That being said, I have a couple of EA products sitting about 6' from me as I type this, and my XXX subs will be replaced when geolmon's new subs are ready to ship.

At present the RE subs are sitting in the basement, anyway. *shrugs*

Darthness · Post by **Darthness** » Sat Mar 25, 2006 10:50 pm

I hope to run RE SX's in my next vehicle. looking for dual 15's.. That'll be around christmas time though.