Joe Marina Honda

[JeremyC]

As you guys know, I have been trying to find the alignment specs for my car for a while. Well I called a couple Honda dealers today, and Honda’s 1-800 number and all I got was the run around. I heard everything from the Honda Factory Performance package doesn't lower the car, to The HFP package lowers the car, but NONE of the specs change.

So I finally decided to give Joe Marina a call. It took a couple of tries and I finally got connected to (Michael) in the service department. I explained my problem and right then and there he started looking for any info that might help.

So we go over a few details, and he asked if he could call back later. So I let him go, “praying” that he will call back with some info.

No more than five min go by, and the phone rings. We talk for a few min, and things start to get a little technical, so he puts me on the phone with one of his head technicians "Chuck".

I talk to chuck for a few min, go over what I want out of the car, and he goes into detail on how to set it up, AND what the factory specs are.

I will be honest, I didn't by my Accord from Joe Marina, but I wish I would have. It would have been easy for them to blow me off, but they didn’t. They took extra time, to help a guy on the other side of the world, on a car they will never see, for a problem that wasn’t theirs.

[Jonathan]

Good to know. I've dealt with a LOT of Honda dealers, and I've been treated like complete shit by nearly every one of them.

[solacedagony]

I'm glad you found some honest, hardworking guys that do their job and do it well! Obviously not the average person these days.

[toomanyamps]

We need more people like that in the industry all over.....Sounds like a great buch of guys

[brent]

Congrats Jeremy. I bought my Pilot from Joe Marina about 6 months ago. I had the worst experience ever with the sales staff. Once I got past the sales staff the service department was excellent. I am glad you got taken care of. Good luck.

[lancerswimmer89]

Even though i'm not a fan of foreign cars, it is nice to see a dealership that is willing to help customers of their product, rather than just customers of their own dealership.