Beware of D-link

dmeyer07 · Post by **dmeyer07** » Tue Dec 27, 2005 7:35 pm

So my d-link wireless router suddenly stopped working.. so i called up the tech support, waited in line for a total of 2 hours 12 minutes... to get some joe shmo to tell me that he can't figure out what is wrong with it, and that it must be faulty... the first agent had me doing all these stupid procedures .. then gave up.. so this agent just says yup faulty.. like its something they get all the time! He tells me that i can get a replacement router, so i figure what the hey i guess that'll work.. and then he says check your email, good bye.. i'm like what the hell was that, so i check my email. Here i find a list of steps i have to do, and i complete them only to find out i have to pay for the damn replacement, when its not even my fault the thing was faulty, it was theirs!

Not to mention the long proccesing time, which leaves me with no router!

So i wrote them a wonderful little email, and told them i was going back to linksys lol

Which i am, i found a hella deal on a linksys wifi router, so i'll get that! I have never had a problem with them before, so yea... and i'll never ever go back to d-link... ever and i advise you do the same

Bwcad1 · Post by **Bwcad1** » Tue Dec 27, 2005 7:37 pm

dlink is shit i would never use them. i like my netgear though it seldom drops maybe once a month or so but pops right back up.

NorthQuad · Post by **NorthQuad** » Tue Dec 27, 2005 7:41 pm

When my wireless router stops working I unplug it for ten seconds then plug it back in. I do the same with the high speed DSL and it works again. It doesn't happen too often though, they just need to reset every now and then for some reason. I'm not sure if this is the problem your having with yours though. Good luck dude.

dmeyer07 · Post by **dmeyer07** » Tue Dec 27, 2005 7:41 pm

Bwcad1 wrote:dlink is shit i would never use them. i like my netgear though it seldom drops maybe once a month or so but pops right back up.

Thats what i thought, but when i seen the offer in office max for a total rebate of 44 dollars leving the price on the router at 10.00 i couldnt' resist giving it a try.

Any company that has that many calls to their tech support, is obviously pretty sh#ty!

and yup i have tried resetting the thing, and doing all their updates, all the stupid procedures they had me trying, all to find out the unit is faulty.

Thanks for the input :)

Bwcad1 · Post by **Bwcad1** » Tue Dec 27, 2005 7:42 pm

yea i agree and i do the same with my router unplug it plug it back in all is good!

Darthness · Post by **Darthness** » Tue Dec 27, 2005 7:51 pm

my first 2 wireless routers were d-links, complete shit imo. i liked them, especially the way they looked and all... and some of their options, but both crapped out on me and gave me nothing but headaches. I've had no problems since i've been running my linksys wireless router.

dmeyer07 · Post by **dmeyer07** » Tue Dec 27, 2005 8:10 pm

Linksys WRT54G V3

any of you had expierence with this router?

http://cgi.ebay.com/Linksys-WRT54G-V3-W ... otohosting

Gonna buy it once i read up on it and get some feedback.. don't want another "problem" to occur

Darthness · Post by **Darthness** » Tue Dec 27, 2005 8:18 pm

im not sure what the v3 is.. but thats the router i got, it'll do you right!

i'd suggest you head to best buy to buy it though... thats $50 plus shipping if you use buy it now, at that route your paying more then you should!

dmeyer07 · Post by **dmeyer07** » Tue Dec 27, 2005 8:27 pm

v3 is version three.. there are 5 versions to this type of router, for more info go to http://www.linksysinfo.org/modules.php? ... page&pid=6

Hmm bestbuy you say? I will look into that, untill then i'll hold off on buying anything :)

Tue Dec 27, 2005 9:42 pm

Yep DLink is crap

my DI-624 will randomly reboot all the time, I've updated to the latest firmware and nothing will stop it from doing it.

I've emailed their support and explain everything I've already done, and the response I got back was a canned response from a flowchart. His response was
'update to the latest firmware, thank you for contacting DLink support'

So I write back again, "As I explained in the first email, I've already done this!!'

so I get a response back, and I'm not kidding
"go to a previous firmware version'

So I end up going back like 5 firmware versions (all the way back to one that doesn't support WAP-PSK). Still reboots.

Emails go back and forth and they never did help me with it. (Out of warranty now)

I then go online, and find out that this is a common problem with these things, and DLink has done nothing to solve the problem.