I wouldn't say Incriminator has hit "mega" status - and I am confident in stating that is one reason why they may have admirable customer service:
Darthness wrote:well.. th eproblem with these internet companies is that their small..
This is very true...
Most of these companies are started by "audio guys", who most likely had a great idea on how to make a subwoofer better than the mass-produced stuff in one way or another.
Most of them were not started by guys who
instead had an idea on how to make customer service better, or even if they were, they would never see sales volumes high enough to benefit from their ideas to begin with, because their product wouldn't be as good as the guys with the audio ideas.
...or, more likely, they would open up a retail operation rather than a manufacturing operation, right? ]everything[/i] - that would require an education in
everything, or else someone with the management wherewithall to recognize that they need to hire specialists who can individually excel in their specialized areas - something that isn't practical (or necessary) when you start a small business, and is sometimes difficult to identify the opportune time to transition into that mode of operations without being forced into it because you had a problem first.
But, in the true spirit of "fool me once, shame on you... fool me twice, shame on me", if a company faces a problem, and then doesn't make the right moves to make sure that problem never happens again - that is inexcusable in my mind.
There ARE too many of these companies around today who would prefer to operate with just one or two people and pocket the profits, rather than hire the help that they really need to offer sufficient customer service and support. Is that really doing a service to you, or to them? :help:
I wouldn't say Incriminator has hit "mega" status - and I am confident in stating that is one reason why they may have admirable customer service:
[quote="Darthness"]well.. th eproblem with these internet companies is that their small.. [/quote]
This is very true...
Most of these companies are started by "audio guys", who most likely had a great idea on how to make a subwoofer better than the mass-produced stuff in one way or another.
Most of them were not started by guys who [i]instead [/i]had an idea on how to make customer service better, or even if they were, they would never see sales volumes high enough to benefit from their ideas to begin with, because their product wouldn't be as good as the guys with the audio ideas.
...or, more likely, they would open up a retail operation rather than a manufacturing operation, right? ]everything[/i] - that would require an education in [i]everything[/i], or else someone with the management wherewithall to recognize that they need to hire specialists who can individually excel in their specialized areas - something that isn't practical (or necessary) when you start a small business, and is sometimes difficult to identify the opportune time to transition into that mode of operations without being forced into it because you had a problem first. :sad017:
But, in the true spirit of "fool me once, shame on you... fool me twice, shame on me", if a company faces a problem, and then doesn't make the right moves to make sure that problem never happens again - that is inexcusable in my mind.
There ARE too many of these companies around today who would prefer to operate with just one or two people and pocket the profits, rather than hire the help that they really need to offer sufficient customer service and support. Is that really doing a service to you, or to them? :help: