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OK just wanted to give you all an update on paypal complaint with vizaweb.

For those who don't know what I'm talking about. Vizaweb was our old host for this forum. If you remember back in October, our site was down for at least a combined 50+ hours. Sometimes days at a time, vizaweb was suppose to have a 99.7% guarantee on it's uptime, so totally did not live up their end of the contract in regards to that. They also advertise 'phone support' as part of the PRO package that were subscribed too. Only problem is, they refuse to answer the phone, and do not allow you to leave a message. So that is just flat out false advertising. If you submitted a trouble ticket, they would most likely not be answered. I still have several that were never answered.



Vizaweb blamed that all the downtime was a result of all the new customers they had, and they couldn't handle it. Yet, they never stopped new customers from signing up, so they could fix the problems they have. They still allow new customers to sign up now, even though they are still having problems.

That is why we canecled our service and moved to our new host, and as you can tell we have not been down once since.

Now back to the update, I filed a complaint with paypal to try and get our money back. Today I got a response back from paypal, stating that because the transaction was a service, there is nothing they can do. So basically, that money is gone. It's pretty sad, when a company is allowed to do business in this matter, and nothing can really be done to stop it.

I've also filed a complaint with the BBB against them, hoping that it might at least help someone else, before signing up.

Well that's the update..

Chris.

Crap. You could always threaten to sue Vizaweb. The words "breach of contract" should be used. We might at least get some money back (without actually suing).

I would make an informative webpage and place it on some forums. (Keyword is 'informative' and not bash)

With all that being said, how's the money situation? Does the board need some more money since VizaWeb wont refund us our money?

William from NOLA wrote:Crap. You could always threaten to sue Vizaweb. The words "breach of contract" should be used. We might at least get some money back (without actually suing).

I would make an informative webpage and place it on some forums. (Keyword is 'informative' and not bash)

After this all has happened, I did a search for 'web hosting reviews' and found many of these types of sites. Look up Vizaweb, and you'll see that many have had similar problems.

As for the suing thing, for $70 it wouldn't even be worth the trouble. I just hope that others see the reviews of this company and also find this post and see the buisness practice that this company has, and decides to go elsewhere.

As for the money situation, eh well. More platty's sure would be helpful, the new hosting service cost $102 a year, we had about $80 in reserves after Vizaweb stole our money. So I paid what was still needed So if anyone who has thought about upgrading their membership, it sure would be helpful :)

Also I'll have to look into it again, but our hosting used to include the domain registration. I don't believe this is the case any longer, so next year I think we'll have to renew that also.

$ just never have enough do ya....

Chris from Washington wrote: As for the suing thing, for $70 it wouldn't even be worth the trouble. I just hope that others see the reviews of this company and also find this post and see the buisness practice that this company has, and decides to go elsewhere.

Oh no, not actually sue, just threaten.

Maybe if we poke at them some more on their forum.

Perhaps drop some links their to reviews and such...

Or...

Wait like they want us to?

Have you tried calling? (Probably a joke in the end but worth the shot)

I would call for us but it was all in your name. Over the past 1 1/2 years I have became very good with the verbal rippage...

Ryan from Ohio wrote:Maybe if we poke at them some more on their forum.

Perhaps drop some links their to reviews and such...

Or...

Wait like they want us to?

Have you tried calling? (Probably a joke in the end but worth the shot)

I would call for us but it was all in your name. Over the past 1 1/2 years I have became very good with the verbal rippage...

they won't answer the phone, I don't condone posting on their forum or anything since I have the BBB looking into it. Don't want Viza to say we have been harassing them.

If they keep things up like they have been, they'll be out of buisness soon anyways :)