Frontier Communications
Posted: Tue Sep 28, 2010 6:59 am
Man these people really ticked me off this morning.
Here is the summarized version.
I canceled my Phone & Internet with Verizon before being sold out to Frontier. I received and paid a final bill- this is back in March. Yesterday I got a bill from Frontier for DSL- not huge $29.98. I called them explained I canceled with Verizon and so forth. They claim I never canceled. They canceled the account effective today but I claim I owe the bill. The kicker is, they claim they have been paid up until this bill. Now I pay my bills individually manually with my card. I have never received nor paid a bill to Frontier no a Phone/DSL bill past the final bill from Verizon. I told them this, they laughed and said "well then you bill should be higher then".
I told her to stick it and hung up on her.
I filed with the BBB also. Even better I sent their corporate people emails on the issue as well. I will give it a week, then Im going to send it to the local new station. Regardless of the small amount its principle. it really bothers me how they think its funny and how the bill was being mysteriously paid by someone else?????
My Dad, Uncle and Grandmother all now have them for phone and internet. Im going to switch my Dad out to Cable, and I believe the rest will follow suit. So now Im gonna take away 4 customers too. Bastards!
Here is the summarized version.
I canceled my Phone & Internet with Verizon before being sold out to Frontier. I received and paid a final bill- this is back in March. Yesterday I got a bill from Frontier for DSL- not huge $29.98. I called them explained I canceled with Verizon and so forth. They claim I never canceled. They canceled the account effective today but I claim I owe the bill. The kicker is, they claim they have been paid up until this bill. Now I pay my bills individually manually with my card. I have never received nor paid a bill to Frontier no a Phone/DSL bill past the final bill from Verizon. I told them this, they laughed and said "well then you bill should be higher then".
I told her to stick it and hung up on her.
I filed with the BBB also. Even better I sent their corporate people emails on the issue as well. I will give it a week, then Im going to send it to the local new station. Regardless of the small amount its principle. it really bothers me how they think its funny and how the bill was being mysteriously paid by someone else?????
My Dad, Uncle and Grandmother all now have them for phone and internet. Im going to switch my Dad out to Cable, and I believe the rest will follow suit. So now Im gonna take away 4 customers too. Bastards!