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Posted: Fri Feb 17, 2006 5:53 pm
by GlassWolf
just tell him its not covered because it wasn't installed by an authorized dealer or a certified installer.
tell him the warranty also doesn't cover end user abuse.
Posted: Fri Feb 17, 2006 6:52 pm
by Ryan from Ohio
Get the paperwork out that goes with the product. FInd the cluase thats your loop hole. Usually it reads something like "Warrany is only valid if installed by a dealer" or it will limit the warranty to a certain amount of years, month or days...
I would find this info for each brand you sell. Copy it and highlight it and post it on a wall somewhere where it can be found/read easily.
Also a sign posted up "We dont loan tools" or something to that affect. Lastly, dont give out screws or even sell them. I would sell terminal cups and wire crimps (rings/butts etc) because of the bulk nature and they are hard to get. But I wouldnt sell/give building products.
IMO while its not directly your fault you kinda in a sense helped him do this.
Lastly if the guy is just being an ass and not taking the advice or just using you for info just dont give it out. Tell him time is money and you cant afford to sit there and shoot the shit unless hes buying.
Sometimes you just have to be an ass...
Posted: Fri Feb 17, 2006 7:45 pm
by JeremyC
Ryan from Ohio wrote:IMO while its not directly your fault you kinda in a sense helped him do this....
An idiot is an idiot. He would have done it the same way no matter where he got the tools or screws.
My opinion, make him pay for it. If he learns a lesson then its all the better for him, and everyone else involved.