Cant get in contact with RE audio?

Jonathan · Post by **Jonathan** » Sat Mar 25, 2006 11:23 am

sinister audio wrote:im sure if we have seen half of the warranty claims that people have sent to RE from not knowing how to install a product or abuse or something like that we wouldnt want to sell direct either.

True, but you have to take that into account if you're going to offer a sub that sells in the Sony X-plod price range. It isn't like the experts are the ones snatching them up.

MobileAudio219 · Post by **MobileAudio219** » Sat Mar 25, 2006 11:50 am

sinister audio wrote:im sure if we have seen half of the warranty claims that people have sent to RE from not knowing how to install a product or abuse or something like that we wouldnt want to sell direct either.

Well then they need to stop selling them direct...

I think I'm going to be anti-Re now...

Post by **GlassWolf** » Sat Mar 25, 2006 12:01 pm

MobileAudio219 wrote:Thats pretty stupid. When I buy a product from a company I expect a certain degree of customer service/support, it sounds to me that RE isnt able to provide any of that at all.
It's funny how many people here don't like kicker, but kicker has some of the best customer service/support,good prices, and some nice products...

a LOT of companies don't deal directly with end users, or make it very difficult to do so, expecting you to go through the retailers first. That isn't very uncommon.

I don't know anyone here who doesn't like Kicker. We just all hate their piece of shit square subs.

I'd hate to be any company selling speakers because unless you have issues like Kicker's solobarics, or eD's subs, where most of them fall apart on the customers for no real reason aside from bad manufacturing or design, most of the returns are thanks to not knowing anything about clipping, and cooking the speakers, then badmouthing the company for the user's own stupidity.

If I did run a speaker company, it'd be JL style, where you can ONLY buy from authorized dealers, and those dealers MUST perform the installs for any sort of warranty coverage.

sinister audio · Post by **sinister audio** » Sat Mar 25, 2006 12:04 pm

also prices for kicker stuff is good off of ebay but not through a retail store. 400 bucks for a solo 12. that thing isnt even worth what they sell for on ebay.

Post by **GlassWolf** » Sat Mar 25, 2006 12:06 pm

MobileAudio219 wrote:Well then they need to stop selling them direct...
I think I'm going to be anti-Re now...

Better be anti-Alpine and anti-Rainbow while you're at it, then.
Same situations with both companies. Difficult to contact directly, even though they sell directly on occasion.

BigMack6933 · Post by **BigMack6933** » Sat Mar 25, 2006 12:09 pm

I was actually very happy with my L5 10s and they lasted a long time... I do think its funny when somone using a good sub with a cheap amp and badly made boxes that cause clipping and they fry the sub and its all the manufactures fault.... Im looking into Clif designs because they offer a 5 year warranty......

Post by **GlassWolf** » Sat Mar 25, 2006 12:13 pm

go for it. audiobahn owns some companies that seem pretty popular.
Planet Audio is owned by BOSS, and while Boss is mostly junk, PA gets good reports.

You may find that you have good results.

(fixed)

BigMack6933 · Post by **BigMack6933** » Sat Mar 25, 2006 1:05 pm

I had no idea that planet audio was owned by audiobahn, I have never had any issues with planet audio, the subs or amps... all great stuff, I guess i will give those clif designs comps a try, cant be too shabby and their only 150

Post by **GlassWolf** » Sat Mar 25, 2006 3:15 pm

sorry, PA is owned by BOSS Audio. I'd just gotten up when I posted that. Brain wasn't working yet.

Anyway just an example of a company with a bad reputation, still owning a reportedly decent brand name.

MobileAudio219 · Post by **MobileAudio219** » Sat Mar 25, 2006 3:30 pm

The problem with buying RE direct is there isnt a dealer near me, but I see what you're saying... In the end I don't think RE is for me, atleast not until they get a local dealer, but maybe then?