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by **kevinberry1** » Thu Aug 04, 2005 6:53 pm

After contacting Rainbow directly in Germany, they have followed up repeatedly with me at let me know when they had contacted Alumapro.
A customer service rep from Alumapro emailed me yesterday and offerred me a replacement speaker for $40 plus shipping.
Doesn't seem like too bad of a deal; I'll be glad when it is finished :)

by **William from NOLA** » Fri Jul 22, 2005 4:10 pm

Awesome. Any good news?

by **kevinberry1** » Fri Jul 22, 2005 12:05 pm

Just an update, I emailed Rainbow in Germany, and they responded with a personalized email in 4 hours!! Now that is customer support.

by **kevinberry1** » Sun Jul 17, 2005 1:05 pm

It has been several weeks since my last post on this thread so I wanted to provide an update. As soon as Jason from ARC posted on here I called and emailed Alumapro asking about any timeline they have for obtaining replacement speakers. It has been 3 weeks since I called and emailed them and I have received no response. I know it is the summer and a very busy time for car audio distributors, but this is rediculous. Again, I told them that I would pay for the replacement speaker, so there really isn't any reason for them to drag their feet and not respond. I know I'm not out of line because I have given them weeks to respond to my inquiries, and have heard nothing. Needless to say I'm really dissatisfied with their customer support at this point.

by **kevinberry1** » Sat Jun 25, 2005 4:00 pm

Thanks for the info Jason, I appreciate it. Alumapro has not been easy to work with thus far. It has been quite a while and I have heard nothing about a replacement speaker. They said they were waiting to receive more sets to "cannibalize" and send parts to those who need them at a cost of course. They maintain that my speakers are not covered under warranty, but I will call them back and let them know what you informed me. Thank you again. I have been very pleased with my interactions with Arc and defenitely enjoy my Arc amplifier. Your products and customer support are excellent!

by **Ryan from Ohio** » Sat Jun 25, 2005 2:21 pm

Jason,

Thanks for stepping up to the plate and working on this situation in some capacity.

Its nice to know that the set I bought from Arc thru you also is warrantied.

by **Jason Sizemore** » Sat Jun 25, 2005 8:03 am

Kevin,

I was informed from Rainbow that our remaining stock (what little
is left) carries Rainbow's Warranty.

I got a confirmation via e-mail today and the VP of Rainbow (Stefan) in Germany said:

"Please direct all warranty and repair issues to AlumaPro in Huntly, IL.
AlumaPro will handle it or will pass it to us here in Germany."

Hope this info. helps those who need it.

Jason
ARC AUDIO

by **sinister audio** » Thu May 12, 2005 2:28 pm

i have had problems kinda like that with scosche not calling me back and not shipping my stuff out and it sucks really bad, so i went to tsunami only had 1 problem and they fixed it by giveing me the item for half off.

by **GlassWolf** » Thu May 12, 2005 2:15 pm

that seems like a load of crap considering Justin was getting Rainbow products via Arc just a month ago.

I'm moving this to product reviews considering the content.

by **kevinberry1** » Thu May 12, 2005 10:30 am

Alumapro is claiming that they are not under warranty because ARC has not been an authorized dealer for over a year and I purchased these as part of a liquidation or close-out. I don't think the speaker would be covered due to my amp failing

I'll let you know if I hear something.

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Annoyed with Alumapro

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